Frequently Asked Questions                                              Product Questions:

- Skyline Design furniture is made on heavy gauge 100% aluminum alloy extrusions with uniquely supported inner walls. All joints are Heliarc hand welded with a full circumference and hand-ground to
   ensure  long lasting strength.

- Every Skyline Design frame is finished with a multistage deluxe powder coat process giving unsurpassed long lasting quality and resistance to corrosion, abrasion and blistering.

- Environmentally friendly as the furniture is made from polyethylene, which is non-toxic (even when burned, no toxic substances are generated) and it is 100% recyclable.

- Our outdoor furniture does not weigh any more than comparable furniture made of natural materials.

- Skyline Design furniture is designed to be insensitive to temperature difference ranging from -70 to 80 degrees Celsius.

- The fibers won’t fade, even if it’s exposed to extreme weather conditions during summer and winter.

- The fiber is resistant to rain, salt water and chlorine.  It is safe to be used at the beach and by the pool, even suntan lotions and creams aren’t a problem.

- No special maintenance is required simply clean using a wet cloth.  An occasional cleaning using soap or mild detergent is also recommended. 

- All fabrics and cushions are available as shown in the Skyline Design Catalog and are Sunbrella® brand.  Additional fabrics and cushions can be bought through Classic Cushions.

- All cushions shown in the catalog are polyester wrapped around polyurethane hydra foam, covered with Sunbrella fabrics.

- Rancord weaving material is made of high density polyethylene (HDPE) which offers the right blend of tensile strength and bending properties necessary for weaving. HDPE’'s superior weather and chemical resistance makes RAUCORD suitable for all applications and ideal for outdoor usage. RAUCORD is weatherproof, UV resistant and available in a wide range of colors and profile shapes.

- Viro fiber is a superior-quality polyethylene-based fiber characterized by high flexibility and tensile strength. The extrusion process creates a synthetic fiber which is completely colored throughout, smudge-proof and resistant to temperature variations. It is extremely durable, as evidenced by its UV and weather-resistance. VIRO is also especially suitable for weaving, producing beautiful and elegant outdoor furniture.

Frequently Asked Questions                                                   Program Questions:

- Skyline Design sells to established Outdoor Furniture stores throughout the United States. A Sales representative must establish any new accounts.  Please contact customer service
   Toll Free @ 1-877-595-4634 for any other questions you many have.

- Skyline Design ships within the United States out of its Miami, Florida warehouse.  Items marked with an (*) are considered “In stock warehouse items”.

- All items that are not part of our in stock program, can be special ordered and delivery may take anywhere between 90 days.

- Items are shipped with furniture carriers. Preparation time is less than a week on “In stock warehouse items”.  Transit time may vary, from as little as days to up to 2 weeks depending where the
   dealer is located.

- Freight Rates are based on 3 simple regions of the country.  See the Freight Map for guaranteed freight rate per region. Orders below the required amount will go freight collect.  
  All combined orders over the requirement will ship prepaid at the perfect established per region.

- Hawaii, Alaska, and the Caribbean orders will be delivered to a Freight forwarder that is designated by the customer.  

- Skyline Design does not do drop shipments, but we ship to throughout the entire Continental United States to established accounts.

- Skyline Design does not support or authorize the sale of Skyline Design via the Internet; our Internet Policy must be completed by every new Skyline Design account.   

- Skyline Design customer service is open Mon-Friday and can be reached Toll Free @ 1-877-595-4634 for any other questions you many have.